We at SATTRANS are proud to offer our customers products and services which we have trust in. However, the life is full of surprises, so please read carefully our rules for warranty and returns policies.

Most of accessories and equipment with a SATTRANS logo have a 2-year worldwide warranty on all parts and labor. All other (except for batteries) merchandise sold by SATRRANS has a one-year warranty. All rechargeable batteries have a 90-day warranty.

SATTRANS products with 2-year warranty:

- SAT-VDA Hands-Free Car Kit
- SAT-Docker VDA Car Kit
- SAT-Office Fixed Docking Unit
- Car Antenna
- Data cable

Some of the products offered by SATTRANS with one-year warranty:

- Thuraya Hughes 7101 handset
- Iridium Motorola 9505a handset
- Inmarsat R-BGAN Hughes 9101 modem
- ThurayaDSL Hughes 9102 modem
- Thuraya Car Charger and Leather Case

Should you discover any problem with a product manufactured or sold by SATTRANS, we suggest you contact the point of sale or one of our offices before sending any products back—we may be able to solve your problem.

Should your product arrive DOA (dead-on-arrival), you may return the item within 30 days for a full refund (less the shipping costs and any additional costs incurred by you when receiving or returning the product). The refund will be issued after we receive and inspect the merchandise.

Should your product display any deficiency within the warranty period, we will grant you a refund (less the shipping costs and any additional costs incurred by you when receiving or returning the shipment) or replace the faulty product at our discretion.

Before returning faulty merchandise, make sure you have included: 1) a warranty certificate and a sales receipt, 2) a note with description of the fault, 3) your full name and contact details. Failure to supply this information may delay your replacement or warranty service.

Products found to be tampered with by the customer will not be accepted, refunded or replaced by SATTRANS. Such products can however be repaired and returned at the customer's expense.

Return merchandise to:

SATTRANS FZE
P.O. Box 10559
RAK Free Trading Zone
Ras Al Khaimah
United Arab Emirates
Tel. (+971 50) 36-36-152

For customers in North America:

Sattrans USA, LLC
4920 Wyaconda Rd.
North Bethesda, MD 20852
United States
Tel. 1-740-407-0239
support@sattrans.com